:root{--ink: #12302c;--teal: #0f6e56;--teal-700: #0b5946;--mint: #e7f1ec;--paper: #f6f4ee;--card: #fff;--line: #e3ddd0;--line-2: #ede9de;--coral: #d9683c;--muted: #6e7b76;--ok: #2f9e73;--warn: #c2541f}*{box-sizing:border-box;margin:0;padding:0}body{font-family:Inter,system-ui,sans-serif;background:var(--paper);color:var(--ink);-webkit-font-smoothing:antialiased}.app{max-width:1180px;margin:20px auto;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:var(--card);box-shadow:0 12px 40px #12302c14}.topbar{display:flex;align-items:center;gap:16px;padding:14px 20px;border-bottom:1px solid var(--line)}.logo{font-weight:700;font-size:20px;color:var(--teal);letter-spacing:-.02em}.logo span{color:var(--coral)}.crumb{font-size:13px;color:var(--muted)}.shell{display:grid;grid-template-columns:196px 1fr;min-height:560px}.nav{border-right:1px solid var(--line);padding:16px 12px;background:var(--paper)}.nav-group{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);margin:6px 10px 8px}.nav button{display:block;width:100%;text-align:left;font:inherit;font-size:13.5px;color:var(--ink);padding:8px 10px;border:none;background:none;border-radius:9px;margin-bottom:2px;cursor:pointer}.nav button:hover{background:var(--line-2)}.nav button.active{background:var(--mint);color:var(--teal-700);font-weight:600}.canvas{padding:24px 26px;min-width:0}.page-head{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:18px}.page-head h2{font-size:19px}.muted{color:var(--muted);font-size:13px}.small{font-size:11px}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:16px}.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.kpi-value{font-size:30px;font-weight:700;color:var(--teal-700)}.status-card{display:flex;flex-direction:column;gap:8px}.status-row{display:flex;align-items:center;gap:8px;font-size:13px}.table{width:100%;border-collapse:collapse;font-size:13px}.table th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:8px 10px;border-bottom:1px solid var(--line)}.table td{padding:10px;border-bottom:1px solid var(--line-2);vertical-align:top}.tag{display:inline-block;font-size:11px;font-weight:600;border-radius:99px;padding:2px 9px;background:var(--line-2);color:var(--muted)}.tag-ok{background:#e3f3ea;color:var(--ok)}.tag-warn{background:#fbede5;color:var(--warn)}.stage-active{background:#e3f3ea;color:var(--ok)}.stage-dormant,.stage-lost{background:#fbede5;color:var(--warn)}.stage-at_risk{background:#fdf4e3;color:#b07d18}.dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:4px;background:var(--line)}.dot.on{background:var(--ok)}.dot.off{background:#d8cfc0}.error{color:var(--warn)}.placeholder{text-align:center;padding:60px 0}.placeholder h2{margin-bottom:6px}.spacer{flex:1}.role-sel{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px}.role-sel select,.field-row select,.field-row input,.ta{font:inherit;font-size:13px;border:1px solid var(--line);border-radius:8px;padding:6px 8px;background:var(--card);color:var(--ink)}.btn{font:inherit;font-size:12.5px;font-weight:600;border:1px solid var(--line);background:var(--card);color:var(--ink);border-radius:8px;padding:6px 12px;cursor:pointer}.btn.primary{background:var(--teal);border-color:var(--teal);color:#fff;margin-top:10px}.btn-link{border:none;background:none;color:var(--teal-700);font:inherit;font-size:12.5px;font-weight:600;cursor:pointer;padding:0}.switch-btn{font:inherit;font-size:11px;font-weight:600;border:1px solid var(--line);border-radius:99px;padding:3px 12px;background:var(--line-2);color:var(--muted);cursor:pointer}.switch-btn.on{background:#e3f3ea;color:var(--ok);border-color:#bfe6d0}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:14px}.table tr.sel{background:var(--mint)}.ta{width:100%;resize:vertical;margin:6px 0}.wa-bubble,.wa-in{background:var(--wa);border:1px solid var(--wa-line);border-radius:4px 13px 13px;padding:10px 12px;font-size:12.5px;color:#1d2b22;line-height:1.5;margin:6px 0}.wa-in{border-radius:13px 4px 13px 13px;background:#fff}.flow{display:flex;flex-direction:column;align-items:center;gap:8px;padding:8px 0}.node{width:100%;max-width:380px;border:1px solid var(--line);border-left:4px solid var(--mint-2);border-radius:10px;padding:9px 13px;background:var(--card)}.node-send{border-left-color:var(--teal)}.node-wait,.node-waitUntil{border-left-color:#c9b27e}.node-branch,.node-awaitReply{border-left-color:var(--ink)}.node-handoff{border-left-color:var(--coral)}.node-exit{border-left-color:var(--muted)}.node-type{font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600}.node-title{font-size:13px;margin-top:2px;word-break:break-word}.inbox-item{margin-bottom:10px}.inbox-head{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.inbox-foot{display:flex;align-items:center;justify-content:space-between;margin-top:8px}.queue-clinical{background:#fbede5;color:var(--warn)}.queue-service_recovery{background:#fdf4e3;color:#b07d18}.form{max-width:460px}.form-title{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:600;margin:14px 0 8px}.field-row{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:8px}.field-row label{font-size:13px}.field-row input{width:110px;text-align:right}.login{display:flex;align-items:center;justify-content:center;min-height:85vh}.login-card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:28px;width:360px;display:flex;flex-direction:column;gap:10px;box-shadow:0 12px 40px #12302c14}.login-card .logo{font-size:24px}.error.small{font-size:12px}.topbar .btn-link{margin-left:12px}